How much does OpenUp cost?
We believe psychologists should be accessible for everyone. That's why an initial consultation is always free. After that you pay €99 for 3 consultations (25 minutes each).
Does your employer have a collaboration with OpenUp? Then the consultations are paid by your employer after the consultation. Ask the online psychologist how many consultations your employer pays.
Are you a hospital employee and insured with an IZZ insurance at VGZ? Then the consultations are covered and you won’t pay a deductible.
I booked an OpenUp consult, but now I can't make the scheduled time. What can I do?
There are links to easily reschedule or cancel your consult in the confirmation e-mail you received after booking the consult.
Can I book a follow-up consult with the same psychologist?
Absolutely. We'll send you a link in the follow-up e-mail after your consult.
How many OpenUp consults may I book?
In order to offer our services to the widest possible audience, we offer every Dutch person 3 OpenUp consults per year. It is possible to receive more guidance from our psychologist. Your psychologist will be happy to discuss the options during your consult.
How should I prepare for my OpenUp consult?
For my OpenUp consult I'd prefer to call without video - is that possible?
Although a consult is more effective with video, you are free to just do an audio consult. Simply deactivate the camera in the video call.
OpenUp has been offered to me by my employer or health insurance - do they know if I book a consult?
If the consult is offered to you by your employer, they will pay the bill. We have agreed that we will not indicate on the account who has had OpenUp consult(s). This guarantees confidentiality.
Does my health insurance cover the costs of an OpenUp consult?
No, OpenUp does not offer insured health services. Your OpenUp consult is, however, with a certified psychologist. This means that we work with quality statute, and that we adhere to our professional code of conduct. There is a complaints protocol if you are not satisfied. All this means you can be ensured of a high quality health service.
What are OpenUp opening hours during the holidays?
On Monday - Friday we are open from 08.30 - 21.00 and on Saturday from 13.00 - 21.00 Amsterdam time.
During the December holidays we have slightly different opening hours.
We are closed on:
- Friday December 25th
- Saturday December 26th
- Friday January 1st
- Saturday January 2th
The next days we are closed from 17.00 on:
- Thursday December 24th
- Monday December 29th
- Wednesday December 30th
- Thursday December 31st
How does OpenUp work?
What is the difference between OpenUp and regular psychological treatment?
OpenUp is not a replacement for regular psychological care. If the nature and intensity of your struggles are severe enough for an official diagnosis, we will refer you to regular health care.
Do I need a referral letter from my GP?
No, you don't need a referral letter for OpenUp.
How confidential is the information I share with OpenUp?
Information you share with us is confidential and will be treated as part of our professional code of conduct. We do not share information with anyone without your explicit approval, so also not with your employer or health insurance company (IZZ, VGZ). At OpenUp mutual trust and our professional code of conduct are paramount in the services we offer. That is why it goes without saying for us that your privacy is a fundamental right. (See also: How is my privacy guaranteed?)
How is my privacy guaranteed?
We ask you for permission to use your data when we need it
Except for (psycho) medical and legal purposes, we delete data relating to your treatment as much as possible at the end of your treatment
We do not provide your personal data to third parties, unless this is necessary for the performance of our services
You can request your data from us or have it removed at any time
We ask you for permission to use your data in anonymous or pseudonymised form for the improvement of our diagnostics and treatment. In this way we improve our (psycho) medical care for future clients
We only process your data for the purposes for which it is necessary
Only employees who are involved in the treatment have access to your (psycho) medical data, other personal data is only visible to employees who need it for our business operations.
Our practitioners are medically certified and covered by professional confidentiality
Where possible, we work as much as possible with anonymised or pseudonymised data
Our systems and processes are secured to prevent your data from being used for purposes other than those for which it is intended
All partners we work with to provide our services are selected based on strict requirements regarding their reliability
We have concluded data processing agreements with all our partners
We comply with all guidelines that apply within the framework of the General Data Protection Regulation (GDPR) and existing rules on privacy in healthcare
Our processes match the NEN7510 standard for healthcare as much as possible. We are working hard to obtain this certification
OpenUp uses 24sessions for video calling - is that safe?
Yes, 24sessions is a reliable application, easy to use and complies with privacy legislation.
Is OpenUp NEN7510 and ISO27001 certified?
Absolutely. We are NEN7510 and ISO27001 certified, which means that we meet the (legal) requirements for information security within healthcare.
How do I know if a chat subscription is what I need?
How does the chat subscription work?
Your subscription will be debited from your account monthly, on the day your subscription started.
What is the difference between a chat subscription and other OpenUp services?
Which application do we use for the chat?
Is chatting with a psychologist safe?
How often can I chat?
You can send an unlimited number of messages to your psychologist via chat, whenever suits you. It is often useful to write your thoughts or feelings down immediately (online).
How often do I receive a response from my psychologist?
You can expect a response from your psychologist about twice a week on average. Your psychologist will keep an eye on your message, and will find an opportune time to respond.
How much the chat subscription cost?
Everyone is eligible to a free trial for 8 weeks. After that the costs are €10 per week.
I will be on holiday or I am sick. What happens with my subscription?
During your own holidays, or when you are sick, your subscription will carry on. It won’t be paused or extended.
My psychologist is sick or is going on holiday. What can I expect?
Can I talk to my psychologist via a videoconsult as well?
Is my subscription automatically renewed?
The first 8 week are free. Towards the end of this trial period you and your psychologist will discuss if it makes sense to continue. If you choose to continue, your subscription can be terminated every month.